Telecom Infrastructure: Realizing the importance that IT-enabled services can play as a growth engine for the Indian economy, India has been making significant improvements in the quality of its telecommunications infrastructure. India’s satellite-based telecommunication network enables almost instantaneous high-speed transfer of voice and data across the globe.

Legislative Framework: The Government of India is very supportive of the IT-enabled services industry and offers some special policies and tax exemptions to fuel the growth of this industry in India.

Cost-effectiveness: Outsourcing to India means substantial cost and time saving compared to most of the rest of the world. Indian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.

Time Zone: A virtual 12-hour time zone difference with the USA and other markets for Call Center services is in India’s favor.