Eighty-six percent of U.S. consumers associate toll-free numbers with high-quality products. Their perception is that a company that does not have an 800 number probably has some reason to make communication more difficult for customers.

80 percent of consumers who called with a complaint will purchase from that company again if their complaints are handled properly.

Seven out of ten complaining customers will do business again if their complaints are resolved in their favor. That number increases to 95 percent if their problems are resolved on the spot.

A significant percentage of consumers say they would purchase more products than they have in the past depending upon the information provided and how their inquiry or complaint was answered or resolved.