Our recruitment efforts revolve around a profiling system

We work with each client partner to develop a profile of the ideal customer service representative for the program, and we recruit specifically to meet those requirements.

Qualifications include:

Excellent customer service skills

Affinity for the product or service to be represented

Aptitude and willingness to become expert in it

Ability to identify with and respond to the emotional needs of callers

Compatibility with the client's and our own corporate cultures

The minimum education requirement of a college degree and training requirements have been established and all agents go through a rigorous selection process: