The structure of the contact center provides opportunities for eligible employees across all functions. Employees can move vertically up in their particular department or laterally into support functions like Training or HR on the basis of performance and aptitude. Vacant positions are advertised internally and the Company strongly urges employees to apply for these vacant positions.

As part of its growth plans, Intellicom plans to specialize in various industries such as Travel and Insurance which require a great degree of training and/or overseas certifications for employees. This will provide value-addition opportunities to all employees. Interest or aptitude in specific industry areas will be encouraged and furthered through in-house or overseas training, development and certifications.